Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use Wagerland Casino services, why we collect it, how we use and share it, and the choices you have. Please read it carefully. If you have questions or want to exercise your rights, contact us at [email protected].

Information We Collect

We collect information you provide directly and information collected automatically when you use our site or apps.

• Account and identity information: name, date of birth, email address, phone number, residential address, and other details you provide when registering.
• Verification documents: identity and address documents submitted for verification purposes (for example, government ID and proof of address).
• Technical and device data: IP address, device identifiers, browser type, operating system, referral data, and device settings.
• Usage data: pages visited, games played, session times, feature interactions, and other activity logs.
• Communications data: correspondence with our support team, including chat transcripts and emails, and your preferences for contact.
• Marketing and preference data: opt‑in choices and promotional preferences.

How We Use Your Information

We use your personal data to provide and improve our services, meet legal obligations, and keep you informed. Typical uses include:

• Creating and managing your account and verifying your identity.
• Operating, personalising, and improving our site and mobile apps.
• Providing customer support and resolving disputes or inquiries.
• Complying with legal and regulatory requirements and audits.
• Sending service messages and, where you consent, marketing communications.
• Detecting, preventing, and responding to fraud, abuse, or other harmful activity.

Legal Basis for Processing (including GDPR)

Where the GDPR applies, we rely on the following legal bases for processing your personal data:

• Performance of a contract: to provide our services and manage your account.
• Legal obligations: to comply with verification, record‑keeping, and other statutory duties.
• Legitimate interests: for security, fraud prevention, service improvement, and maintaining the safety of users, provided these interests are balanced against your rights.
• Consent: when you opt in to receive marketing communications or where we ask for specific consent for certain processing activities.

Account Registration and Verification

When you register, we store the information you provide to create and maintain your account. We verify identity and age using the documents you supply to comply with legal and regulatory obligations. We only keep verification documents for as long as necessary to satisfy legal requirements and our internal policies.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the site and improve your experience.

• Essential cookies: required for basic site functionality and security.
• Performance and analytics cookies: used to understand site usage and improve performance.
• Functional cookies: remember your preferences and settings.
• Advertising and targeting cookies: used to show relevant promotional content where permitted and to measure campaign effectiveness.

You can manage cookie settings via your browser or device and through our cookie controls where available. Disabling some cookies may affect site functionality.

Security

We use administrative, technical, and physical measures to protect personal data. Measures include encrypted connections, secure server environments, access controls, and staff training. We use industry standard encryption for data in transit. While we take appropriate steps to safeguard information, no system can be guaranteed entirely secure.

Sharing Your Information

We may share personal data with trusted third parties to deliver our services, for compliance, and for legitimate business purposes. These include:

• Service providers and technical partners that host and operate our website and apps.
• External verification and compliance partners who assist with identity checks and regulatory reporting.
• Providers of customer support and communication platforms.
• Independent auditors and testing bodies that assess our systems and game fairness.
• Law enforcement, regulators, or other authorities when required by law or to protect rights and safety.

We require partners to protect personal data and only process it in accordance with our instructions and applicable law.

International Transfers

Your data may be processed or stored in countries outside your own, including jurisdictions where our service providers operate. Where required by law, we put in place appropriate safeguards for such transfers, such as contracts that protect your data and ensure an adequate level of protection.

Data Retention

We retain personal data for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purpose for processing. Where applicable law requires longer retention, we will retain data for that period.

Your Rights (including GDPR)

You have rights regarding your personal data. Depending on your jurisdiction, these may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal and contractual restrictions.
• The right to request restriction of processing in certain circumstances.
• The right to object to processing based on legitimate interests or for direct marketing.
• The right to data portability where processing is based on consent or contract and carried out by automated means.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We respond to requests in line with applicable law and may ask for information to verify your identity before taking action.

Children and Age Protection

Our services are intended for adults only. We take steps to prevent underage use and verify the age of users when necessary. If we learn that we have collected personal data from someone under the minimum age required by law, we will take steps to delete that data.

Marketing and Communications

We may send you service messages and, with your consent or where permitted by law, promotional messages by email or other channels. You can opt out of marketing communications at any time by following the opt‑out instructions in those messages or by contacting [email protected]. Service messages related to your account or required by law are not affected by opt‑out requests.

Third‑Party Sites and Integrations

Our services may include links and integrations with third‑party sites, games, or platforms. These third parties operate under their own privacy policies. We are not responsible for their practices. When you interact with third‑party content, their terms and policies will apply to that interaction.

Responsible Use and Safety

We process data to provide responsible‑use tools and support options. If you choose to use available safety tools, such as account limits, time‑outs, or self‑exclusion, we will process the data required to apply and manage those measures. We also provide information and signposting to organisations that offer help and support.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you through the site, mobile app, or by other reasonable means before they take effect. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, wish to exercise your rights, or need further information about our privacy practices, contact us at:

Email: [email protected]

We aim to respond to enquiries promptly and in accordance with applicable data protection laws.